Privacy Policy - Bellamar Akumal Mexico

Privacy Policy for Villa Bellamar and /or Casa Milah

Introduction

At [Your Property Name], we are committed to protecting the privacy and personal data of our guests. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and the tourism regulations of Quintana Roo.

Information We Collect

We may collect the following personal information from our guests:

Full name
Contact information (email address, phone number)
Government-issued identification (e.g., passport or national ID)
Payment details
Travel dates and accommodation preferences
Any additional information provided during the booking process

Purpose of Data Collection

The personal data collected is used for the following purposes:

To process and confirm reservations
To comply with legal obligations, including guest registration requirements mandated by local authorities
To communicate with guests regarding their stay
To provide customer service and support
To process payments and refunds
To improve our services and guest experience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

The necessity of processing for the performance of a contract (i.e., your accommodation booking)
Compliance with legal obligations under Mexican law
Your consent, where applicable

Data Sharing and Disclosure

We may share your personal information with:

Government authorities, as required by law, for guest registration and tax purposes
Payment processors to facilitate transactions
Service providers who assist in operating our property (e.g., cleaning services), under confidentiality agreements
Legal or regulatory bodies, when necessary to comply with legal obligations or respond to lawful requests

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems and restricted access to personal information.

Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under Mexican data protection laws, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Cancel your data when you believe it is not being processed in accordance with the law
Object to the processing of your data for specific purposes

To exercise these rights, please contact us at [Insert Contact Information].

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and for marketing purposes. You can set your browser to refuse cookies or alert you when cookies are being sent.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Villa Bellamar Akumal
Playa Lado Norte Numero 36, Half Moon Bay, Akumal, Quintana Roo
info@bellamar-akumal.com
+52 984 313 7610

Compliance with Quintana Roo Tourism Regulations

In addition to data protection laws, [Your Property Name] complies with the tourism regulations of Quintana Roo, which include:

Obtaining the necessary operating licenses at both state and municipal levels
Registering with the State Tourism Registry (RETUR-Q) to ensure transparency and accountability
Collecting and remitting the applicable lodging tax (currently set at 6%) as mandated by the State Tax Administration Service (SATQ) and 3% as Environmental Tax.

By adhering to these regulations, we aim to provide a safe, legal, and enjoyable experience for all our guests.